Terms & Conditions
Last updated: 8 November 2026
These terms apply to appointments and treatments at Anna Vergun Aesthetic Clinic, 2nd Floor, 16 Royal Crescent, Cheltenham, GL50 3DA (“the clinic”). By booking, you agree to them. They do not affect your statutory rights as a consumer.
Appointments
The clinic operates by appointment only. Appointments can be booked online through Fresha or by emailing [email protected]. Please arrive on time; if you are late we may need to shorten or rearrange your treatment.
Consultation and suitability
- You must be 18 or over. Identification may be requested.
- Every treatment begins with a consultation and medical-history check. You agree to give complete and accurate information, including medications, allergies, medical conditions and pregnancy or breastfeeding.
- We may decline or postpone any treatment that is not clinically appropriate or safe for you. A consultation does not oblige you to have treatment.
- You will be asked to sign a consent form before treatment.
Prices and payment
- Prices are as shown on our website and booking page. Prices marked “from” are a starting price, and the final cost is confirmed at your consultation.
- Payment is due at the time of treatment unless we have agreed otherwise in writing.
- Course prices cover the whole course. Payment arrangements are agreed at your consultation.
Cancellations and missed appointments
Please give at least 48 hours’ notice if you need to cancel or reschedule, so that your time can be offered to someone else. Late cancellations and missed appointments may be charged. We will always consider genuine emergencies.
Results and aftercare
Results vary between individuals and cannot be guaranteed. You will be given aftercare advice, and it is important to follow it. If you have a concern or reaction after treatment, contact us promptly at [email protected]. In an emergency, call 999 or contact NHS 111.
Photographs
We only take or use photographs of you with your separate written consent, which you can withdraw at any time.
Our responsibility
We will deliver treatments with reasonable care and skill. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence.
Complaints, privacy and law
If you are unhappy with any aspect of your care, see our Complaints Procedure. How we use your information is set out in our Privacy Policy. These terms are governed by the law of England and Wales.